Shipping policy
Shipping Policy
At Torenis Shop, we offer worldwide shipping, with a special focus on fast and reliable delivery across Europe.
Processing Time
-
All orders are processed within 1–3 business days.
-
A tracking number will be provided once your order has been shipped.
Estimated Delivery Times
-
Europe: 7–14 business days
-
North America: 8–16 business days
-
Rest of World: 10–20 business days
Please note that delivery times may vary depending on your location, local postal services, and customs procedures.
Damaged Items & Liability
Please inspect your package upon arrival.
If your item arrives damaged, contact us within 48 hours with clear photographic evidence of the damage.
We will assess the case and offer a refund or replacement if the damage occurred during transit.
However, Torenis Shop is not responsible for any damage caused after delivery due to misuse, neglect, or improper handling.
Delays
While we strive for timely delivery, Torenis Shop cannot be held responsible for delays caused by customs, natural disasters, or courier-related issues.